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Frequently asked

FAQ

Everything about ordering custom shipping tubes — and if your question isn’t here, just call or text us.

Ordering

What’s the minimum order?
Our minimum is 500 units per printed design; stock unprinted tubes can be quoted lower. Specialty shapes and heavy-duty constructions may carry a higher minimum we’ll confirm on your quote.
Is there a maximum order size?
No. We regularly produce runs into the tens and hundreds of thousands for fulfillment and retail programs.
Can I order a sample before a bulk run?
Yes. We can provide unprinted samples and, for larger orders, a pre-production printed sample so you can approve wall thickness, fit, and print before the full run.
Can I mix sizes or styles in one order?
Yes. You can combine diameters, lengths, and styles across an order, and the combined volume counts toward your price tier.
Can I reorder later and match my last batch?
Yes. We keep your artwork, diameter, and length specs on file, so reorders match your previous run and move faster.

Design & Artwork

Do you charge for mockups?
No. Mockups are free with unlimited revisions until you approve. You only pay once the design is signed off and production begins.
What artwork files do you need?
Vector files (AI, EPS, SVG, or PDF) are ideal. If you only have a photo or a PNG, our designers will recreate your artwork print-ready at no charge.
Can you print full-color wraps or foil?
Yes. We offer full-color wraps, foil stamping, and 1–4 color flexo printing on kraft or white tubes, plus colored end caps.
Can you match my brand (Pantone) colors?
Yes. We offer custom Pantone matching on printed and wrapped tubes; white tubes give the truest full-color reproduction.
Can you print the inside of the tube?
Yes. Interior printing is available for an extra brand touch revealed as the contents come out — ask when you request your quote.
How many revisions do I get?
Unlimited, and always free, until you approve the mockup.

Production & Shipping

How long does production take?
About two to three weeks from approved mockup for standard styles; specialty shapes or heavy-duty walls may add a short step we’ll flag up front.
Do you offer rush production?
Yes. Rush is available for a firm launch or ship date — tell us your in-hands date and we’ll confirm what’s possible.
Where do you ship?
Nationwide across the U.S., and internationally on request. See our Shipping Policy for details.
How much is shipping?
Shipping is quoted with your order based on quantity and destination. Where possible tubes nest to reduce freight; flat-pack styles ship most economically.
Will the tube protect the contents in transit?
Yes. Our rigid spiral-wound walls and secure or locking end caps are built for the carrier network. For high-value contents, choose the heavy-duty tube with locking caps.
What if my order arrives damaged or wrong?
We make it right. If an order arrives defective or does not match your approved mockup, we remake or replace the affected items.

Pricing & Payment

How much do custom shipping tubes cost?
Bulk pricing is by quote; typical ranges run from under a dollar per unit for a small printed kraft tube up to a few dollars for a heavy-duty or specialty tube, improving as the run grows. Each product page shows its range.
Why don’t you list exact prices?
Price depends on diameter, length, wall thickness, print, and caps. A quote is the only accurate number — and we return one within a business day.
What payment methods do you accept?
All major credit cards, ACH bank transfer, and purchase orders for established companies.
Do you offer a price-match or lowest-price guarantee?
Yes. If you have a comparable written quote, we’ll match or beat it — that’s our lowest-price guarantee.

Product & Care

Which tube should I choose?
Kraft for everyday shipping and eco appeal; white for premium full-color prints; telescoping for varied lengths; square for gift and retail presentation; triangle for space-saving high volume; heavy-duty for irreplaceable contents. Tell us what you ship and we’ll recommend one.
What diameter and length do I need?
Match the diameter to how tightly the contents roll and the length to the flat dimension plus a little clearance. Send us the item or its rolled size and we’ll spec it.
Are the tubes recyclable?
Yes. Our paperboard tubes are recyclable; kraft is unbleached for the lightest footprint. Plastic caps can be removed for recycling; ask about paper end options.
Are the end caps secure?
Yes. Push-on caps suit standard shipping; for heavy or high-value contents, choose locking plastic or metal caps that stay put through rough handling.
Can you cut tubes to a custom length?
Yes. We cut tubes to your exact length, so the contents fit snugly with minimal movement in transit.